Resorts World Genting and Trip.com Group Strengthen Partnership with Dual Memoranda

Resorts World Genting and Trip.com Group Strengthen Partnership with Dual Memoranda

of Understanding to Elevate Malaysia’s Inbound Tourism Resorts World Genting

Text & Photos Courtesy of: Resorts World Genting - 09 July 2025


Resorts World Genting (RWG), Malaysia’s premier integrated resort destination and Trip.com Group, a leading global travel service provider have signed two landmark Memoranda of Understanding (MoU) to strengthen their strategic collaboration. The agreements, inked with two of Trip.com Group’s core business pillars in Malaysia, aim to boost Malaysia’s inbound travel, leveraging Trip.com Group’s global audience as RWG’s top supporting online travel agency (OTA).

The MoU marks a major milestone in connectivity, marketing innovation, and market-specific engagement, reflecting both organisations’ commitment to delivering seamless, personalised, and elevated travel experiences for international tourists.

A standout feature of the partnership is the first-ever direct API integration between Trip.com Group and RWG’s hotel and theme park booking systems. This groundbreaking connectivity enables real-time inventory updates, instant confirmations, and rate parity across both platforms, providing a streamlined and hassle-free booking experience for users. Trip.com Group customers will enjoy exclusive offers and enhanced convenience when planning their visit to RWG.

Mr Spencer Lee, Executive Vice President of Sales, Marketing & PR, Resorts World Genting, delivering his speech at the eventMr Boon Sian Chai, Managing Director and Vice President of International Markets, Trip.com Group, addressing guests at the signing ceremony

Spencer Lee, Executive Vice President of Sales, Marketing and Public Relations at Resorts World Genting, shared, “We are witnessing strong travel momentum across the region, especially Malaysia, and our partnership with Trip.com Group enhances our ability to meet this growing demand. With their broad international presence and advanced capabilities, we are well-positioned to offer a streamlined travel journey supported by exceptional leisure, hospitality, and entertainment offerings that define Resorts World Genting.”

The MoU also initiates a series of marketing campaigns to drive awareness and demand for RWG among international travelers, with a focus on the Asian market. These collaborative campaigns, ranging from flash sales to member-exclusive deals, will be powered by Trip.com Group’s rich traveler insights and vast marketing ecosystem, ensuring that RWG remains top-of-mind among Trip.com users. He added, “We are proud to deepen our partnership with Trip.com Group. With their strong global presence, this integration empowers us to bring more personalized, efficient and compelling travel options to millions of travelers seeking world-class experiences.”

“We’re delighted by this strengthened partnership with Resorts World Genting, enhancing our product offerings with one of Malaysia’s most recognised hospitality brands,” said Mr Boon Sian Chai, Managing Director and Vice President of International Markets at Trip.com Group. “Malaysia is a key growth market for Trip.com, and this collaboration reflects our ongoing commitment to supporting its tourism sector. As a one-stop travel platform, we’re focused on delivering a seamless end-to-end user experience, from planning to booking to traveling.”

Mr Chase Liu, General Manager and Vice President of International Business Attractions & Tour, Trip.com Group, addressing the media at the event(From left) Mr Boon Sian Chai, Mr Spencer Lee, Mr Chase Liu officially signing two landmark Memoranda of Understanding (MoU) to strengthen their strategic collaboration

Mr Chase Liu, General Manager of Attractions & Tours, Trip.com Group, added, “We’re proud to be the first OTA to implement direct integration with RWG, which will make it even easier for our customers to easily discover and experience local hotspots. We’re confident that our joint efforts will not only boost RWG’s presence in key international markets, but also further reinforce Trip.com as a leading travel services provider providing access to top-tier attractions.”

This collaboration is also a strategic move in anticipation of Visit Malaysia 2026, supporting Tourism Malaysia’s mission to promote the country as a top travel destination. RWG credits Trip.com Group for playing a critical role in driving consistent growth in room nights and theme park booking, contributing significantly to inbound tourism performance in recent years.

The integration will also enhance RWG’s participation in Trip.com Group’s signature campaigns and flash promotions by allowing automated updates of room rates and availability, ensuring quick responsiveness and dynamic pricing flexibility.

(From left) Mr Boon Sian Chai, Managing Director and Vice President of International Markets, Trip.com Group, Mr Spencer Lee, Executive Vice President of Sales, Marketing & PR, Resorts World Genting, Mr Chase Liu, General Manager and Vice Preside

This MoU marks the dawn of a new era, one defined by strategic synergy, technological innovation, and a shared vision for the future of travel. As RWG continues to shine as a world-renowned destination and Trip.com Group pushes the boundaries of digital travel, the stage is set for a powerful alliance that will redefine the journey for travelers across Southeast Asia and beyond. 

For more information, visit rwgenting.com or Trip.com.

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