The Londoner® Macao, in the glittering heart of Cotai Strip, is an integrated resort city and international hub providing an industry-leading array of experiences for business and leisure travellers. The Londoner Macao features an expansive array of accommodation, entertainment, leisure, shopping, meeting and dining offerings available nowhere else in Macao.
It is close to all the major entry points to Macao, by land, sea or air and with easy access to Macao’s many points of historical and cultural interest. The Londoner Macao is part of Sands China Ltd, which also owns a fleet of Cotai Water Jet ferries, shuttle buses and an in-house travel agency. Chartered ferries and buses can be arranged to facilitate local and international travel for groups.
The Londoner Hotel
At The Londoner Hotel, each space has been designed and crafted to take guests on a unique journey. Guests can indulgent in alluring moments surrounded by refined details and British charm for a bespoke luxury experience.
The Residence
Reserved for guests of The Londoner Hotel, The Residence is an exclusive club featuring a series of rooms that celebrate British royalty, theatre and the arts inspired by British celebrities and famous figures. Exuding the warmth of a home away from home, guests are invited to experience a luxurious London lifestyle, while indulging in an international buffet breakfast, afternoon tea, and snacks throughout the day and evening cocktails.
Gonçalo Monteiro
Vice President of Hotel Operations, Londoner Grand
Q: Londoner Grand brings a unique British luxury experience to Macao. What are the key elements that set it apart from other luxury hotels in the region?
A: Inspired by London’s prestigious Mayfair district, Londoner Grand stands out on multiple levels, including combining the unparalleled charm of British luxury living with Macao’s rich cultural tapestry. It also features meticulous attention to detail with an overall design that pays homage to iconic London landmarks and noted architectural styles. This begins the moment a guest enters the palatial lobby inspired by the Victorian Era’s Crystal Palace and extends through to the bespoke town-house-inspired suites that evoke the grandeur of Georgian architecture. Complementing it all is service, which ranges from the Grand Butlers providing an exceptional level of intuitive service to the Cultural Concierge program’s guided tours, with the option to travel in style in the Londoner Grand Taxi, an original London taxi.
Overall, discerning guests that stay at Londoner Grand will feel personally valued allowing them to have an unmatched experience that blends elegant sophistication with genuine warmth.
Q: With Macao evolving as a world-class tourism and hospitality destination, hows does Londoner Grand cater to the changing expectations of high-end travellers?
A: The luxury travel landscape is in constant evolution. Therefore, Londoner Grand will always be evolving. We will continually be enhancing our offerings and personal touches in a proactive and not reactive manner. We will focus on creating immersive experiences that resonate with the desires of modern travellers, such as bespoke wellness programs, cultural experiences, and personalized itineraries. By leveraging technology and guest feedback, we will ensure that our suites and services are not only luxurious but are also responsive to the evolving preferences and expectations of our high-end clientele.
Q: Sustainability and innovation are becoming crucial in the hospitality industry. How is Londoner Grand incorporating these aspects into its operations and guest experiences?
A: Sustainability is at the forefront of our operations and is reflected in every aspect, from our design choices to our operational practices. Our award-winning Sands ECO360 global sustainability program includes sustainable operations, conservation practices and eco-friendly initiatives that minimise our environmental impact. We have implemented eco-friendly practices, such as reducing plastic use with the goal to eliminate single-use plastics, sourcing local ingredients for our restaurants, and employing energy-efficient technologies throughout the hotel. Innovation is also woven into our sustainability outlook, for example, smart room features and seamless digital services, ensuring convenience for our guests while reducing our environmental footprint.
Londoner Grand
Redefining luxury at scale, Londoner Grand is an exclusive resort within a resort that has the scale to be inclusive. Reserved for those that expect nothing less than the best, A-list guests who define luxury on their own terms. It is a destination, where refinement, personal touches, and exceptional experiences crafted by the hotel’s fiercely trained A-team come together.
The stylish interiors of the 2,405-key Londoner Grand have been developed by noted design company, Peter Silling & Associates, known for creating experiential hospitality spaces.
The hotel features two distinctive towers, Baker Tower and Bond Tower, standing as symbols of the hotel’s commitment to blending historical charm with contemporary flair. Within the towers are a curated collection of suites and rooms that place emphasis on form, proportion and natural light, reinterpreting classic British design aesthetics to craft bespoke, elegant, and supremely comfortable townhouse-inspired accommodation.
A cohesive aesthetic has been achieved by the use of a crisp and clean base colour palette punctuated by vibrant pops of red and blue, the symbolic colours of the British flag. The incorporation of warm orange accents lends a historic feel and reinforces the understated elegance that’s synonymous with Georgian-style townhouses.
Ranging from 42 m2 to 125 m2,, the elegant accommodation is comprised of Deluxe Room, One-bedroom Elizabeth Suite and Charles Suite, One-bedroom Catherine Suite and Henry Suite. Living rooms have been thoughtfully designed to serve as a versatile space for both entertainment and relaxation. Delicate classical details seamlessly blend with contemporary furnishings while bold royal blue accents imbue the space with an air of regal grandeur. Inspired by classic British textiles like tweed and tartan, the intricate patterns of the upholstery and carpet add a sartorial touch to the space that is welcoming and quintessentially British.
Bedrooms have a serene atmosphere with meticulously refined details, gentle accents and grand proportions, accentuated by traditional panelling and crystal pendant lighting. Each primary ensuite is complemented by a spacious walk-in wardrobe. In the classic, all-marble bathroom, simplicity takes centre stage, creating true elegance through elemental design. The use of exquisite Calacatta Borghini marble with intricate veining for the floors and walls instils a sense of serenity, elevating the bathroom to a coveted level of timeless sophistication.
Paiza Grand
Within Londoner Grand resides the 313-key Paiza Grand, an exclusive offering designed for the most discerning traveller seeking unparalleled accommodation, amenities and bespoke services. This ranges from Grand Butlers taking care of your every need to luxe living masterclasses and everything in between.
The stunning rooms and suites range from 42 m2 to 416 m2 and include Grand Deluxe Room, One-bedroom Grand Elizabeth Suite and Grand Charles Suite, One-bedroom Grand Catherine Suite and Grand Henry Suite, One-bedroom Grand Terrace Suite and Grand Jacuzzi Suite (one each), Two-bedroom Tudor Suite, Two-bedroom Lancaster Suite, Two-bedroom York Suite, Two-bedroom Norman Suite, and Two-bedroom Hanover Suite.
All suites are equipped with smart home panel, 4K ultra-high-definition televisions, Yamaha soundbar, OTO Massage chair or foot massager, Nespresso coffee machine and SMEG kettle, amenity cabinet for cocktail and snack set-up, Parlux hairdryers and air purifiers, Chinese tea set with wide selection of quality teas.
The Grand Butler service at Paiza Grand redefines luxury hospitality, offering an elevated, highly intuitive experience that ensures every stay is both fulfilling and unforgettable. More than just expertly trained professionals, Grand Butlers are connoisseurs of the finer things in life—well-versed in wine and spirits, cigars, art, and gourmet cuisine. They are also tea masters, barista experts, trained photographers, sleep sommeliers, and wellness specialists, delivering personalised touches that meet the needs of the modern traveller.
Available around the clock, Grand Butlers curate a wide range of in-suite services, including 24-hour dining, bespoke bath rituals by Elemental Herbology, beauty services, tea and coffee programmes, fitness setups, and a perfect sleep experience. Guests also enjoy access a Rolls-Royce limousine, tailored wine pairings, a gin ambassador programme, personal shopping, and cosmetic concierge with DFS—ensuring every detail is taken care of with effortless sophistication.
The Londoner Macao Landmarks
At The Londoner Macao, you’ll find a wealth of iconic British landmarks waiting for you to explore. From Elizabeth Tower and The Londoner Macao façade to Crystal Palace, Shakespeare’s Hall, an original 1966 London Bus, 10 Downing Street, Landseer’s Lion, Nelson's Column, the Shaftesbury Memorial Fountain with the statue of Anteros, the statue of Boadicea and her daughters, Diana the Huntress fountain, statues of King Henry VIII and Queen Elizabeth I, and many more, every corner of the hotel holds a story, ready to be captured and turned into unforgettable memories!
Changing of the Guard
The famous Changing of the Guard ceremony at Buckingham Palace in London has a long history and is one of the most popular tourist attractions in the UK. The sight of soldiers in their famous bearskin hats and red tunics is indelibly linked with the country. At The Londoner Macao's Crystal Palace, this homage to Royal pomp and ceremony is performed six days a week, with The Londoner Macao's Scots Guards, Heralding Trumpeters and Drummers appearing across multiple levels. Modern twists on this traditional pageantry include special effects, exhilarating music and dynamic images of the guards on 12 moving LED displays across three levels.
• Location: Crystal Palace
• Show time: 7:30pm & 9:30pm
Londoner Light and Sound Spectacular
As dusk falls, The Londoner Macao’s iconic façade comes to life every hour, radiating stunning lighting hues that canvas the entire building. The breathtaking lighting effects are fully choreographed to British-themed musical scores, including the soundtrack of the James Bond movie 'Diamonds are Forever', The Beatles' classic 'Twist and Shout', Robbie Williams' 'Let Me Entertain You' and more. Over 10,000 lights create dynamic and dazzling visual effects and quintessential London images, such as black cabs, double decker buses, the royal carriage and more come to life on the 16,000 m2 façade.
• Location: The Londoner Macao façade
• Time: 7:30pm-11:30pm (Daily, every hour)
For more information:
Website: www.londonermacao.com/
Facebook: www.facebook.com/LondonerMacao/
Instagram: www.instagram.com/the_londoner_macao/
